When people think of logistics, they often picture trucks on highways, drivers on the move, and freight getting from Point A to Point B. What most don't see is the constant flow of work happening behind the scenes—the contracts being reviewed, the carriers being vetted, servicing the customer, and the tracking teams keeping tabs on every load in real-time. That's where I come in at Buchanan Logistics.
My journey at Buchanan began in the tracking department in 2019. Today, I manage a team of 14 incredibly hard-working employees, and together, we track more than 700 loads every day across our locations. Each Account Manager we support has their own expectations—some want emails, some want to use Teams, others have customers who need exact timestamps, and some request updates anytime an ETA changes. Some want an email once a driver has been on site for two hours. Other times, we have to collect the POD or pictures from the driver to relay back to the customer. Our focus on customer flexibility ensures we meet these diverse needs.
